We understand that unforeseen circumstances may arise, and we strive to be as accommodating as possible while ensuring the sustainability of our events. Below is our policy for cancellations and refunds.
For Pre & Post Conference Workshops
- Cancellations by Participants
- More than 30 days before the event: Full refund minus a $25 administrative fee per order.
- Less than 30 days before the event: No refund.
- Transfer Option: You may transfer your registration to another person at no additional cost. Please send an email to info@encausticconference.ca with the new participant’s details.
- Instructor Availability
If the scheduled instructor is unable to teach, we will make every effort to offer a related workshop with a qualified replacement instructor. Participants will be notified of the change and given the option to either:- Attend the workshop with the new instructor.
- Receive a full refund.
- Cancellations by Organizers
- Insufficient Enrolment: Organizers reserve the right to cancel a workshop if there are an insufficient number of students. This decision will be made no later than two weeks before the first day of the proposed course.
- Participants will receive a full refund if the workshop is cancelled due to insufficient enrolment.
- Other Cancellations: If the workshop is canceled for any other reason, participants will also receive a full refund.
- We are not responsible for non-refundable travel or accommodation costs incurred by participants.
For Conference
- Cancellations by Participants
- More than 60 days before the event: Full refund minus a $50 administrative fee.
- 30-60 days before the event: 50% refund.
- Less than 30 days before the event: No refund.
- Transfer Option: You may transfer your registration to another person at no additional cost. Please send an email to info@encausticconference.ca with the new participant’s details.
- Cancellations by Organizers
- In the unlikely event that the conference is cancelled, participants will receive a full refund of the registration fee.
- We are not responsible for non-refundable travel, accommodation, or other costs incurred by participants.
Additional Notes
- All refund requests must be made in writing and sent to info@encausticconference.ca
- Refunds will be processed within 14 business days of receiving the request.
- The above policy applies unless otherwise specified for the conference and all workshops, exhibitions and events.